If fraud is detected and in progress
If fraud is detected and in progress, always notify your ING contact immediately. Even if a transfer has already been made, an attempt can be made to block the funds before they disappear.
If your ING contact is not available, please call ING Wholesale Banking, Fraud operations: +31 20 584 7840. Availability:
Monday to Friday: 7:00 am - 0:00 am CET
Saturday: 8:00 am - 17:00 CET
Outside working hours or in case of fraud that occurred in the past, please contact firstname.lastname@example.org.
Immediately report fraud to your regular ING contact providing as much information as possible (e.g. account number, amount, currency, beneficiary account, description and date). By calling your bank quickly, you will increase the likelihood of recovering the embezzled funds.
If you suspect fraud in progress, always notify your ING contact or ING Wholesale Banking Fraud operations immediately. Although a transaction made is permanent, we can try to retrieve or block the funds before they disappear permanently from the beneficiary account. Speed is of the essence because the chance of reversing your transaction diminishes with every minute.